![]() ![]() How would you handle a customer making an unreasonable request? What makes you think you’d be a good fit with our company culture? How comfortable are you working with different departments across the company? What quality of yours will add value to this job role? ![]() What made you choose a career in customer service?ĭescribe an ideal day of work at a call center. ![]() With appropriate experience in this job role, you can move onto other job roles in this field like: Excellent communication and listening skills with good command over the English language.įinding it difficult to get candidates for your job opening? Freshteam job boards software lets you post to multiple job boards for free Try Freshteam free for 21 days.Strong multitasking, time management, and target achieving skills.Customer-oriented attitude with professionalism.Good knowledge of CRM practices and systems.Prior experience with customer service and call centers in relevant job roles.Graduated high school, but a bachelor's degree in commerce or related fields is preferred.Write and submit timely reports on performance, targets, and customer queries.Maintain records of the conversations with the customer and analyze the data.Meet personal targets and work towards meeting team targets.Also, be well-read on company policies and the website for FAQs or policy related answers.Ensure you follow the customer service script provided by the company for uniformity.Upsell other products wherever possible.Identify the needs of customers, resolve issues, and provide solutions.Handle many inbound and outbound calls to customers and clients.Quick idea: Drowning in a sea of applications that you have to manually screen? Screen resumes 40% faster for free with Freshteam's resume parsing.Ĭustomer services is a field which focuses on providing support and services for customers during the purchasing process. You are responsible for meeting personal and team targets as well as our customer satisfaction. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. ![]()
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